Get Satisfaction
A few weeks ago I signed up to try out Olive, a web application from You Know Who. I had jumped on the hype bandwagon after following Sarah Parmenter’s tweets, and decided to take the new web application for a bit of a test drive. Whilst I had no immediate use for the web application as any client contact through my employer is done via Basecamp, and current freelance work is done face-to-face, I knew a couple of people who would be interested in such a thing.
Get Satisfaction active companies
The focus of this article isn’t to discuss Olive though, it’s to discuss Get Satisfaction; “People-Powered Customer Service for Absolutely Everything!” I found the link to the customer service web application on the Olive website and I was intrigued as to its purpose. I quite like to test new products whatever phase of development and so I promptly signed up for an account, and specified that I was a customer of the Olive application product. Whilst I had nothing to feedback about Olive, I had a look around for other products and companies that had registered on Get Satisfaction.
Get Satisfaction dashboard
I was amazed to find that Twitter, Songbird, LinkedIn, Last.fm and Facebook all using Get Satisfaction as a vehicle for collecting user feedback; be it a question, an idea, a problem or a discussion. Adding feedback is really simple and straight-forward which makes the sometimes monotonous and mundane actually interesting. The web application is enriched with JavaScript almost everywhere you look (and so another web application to try in Google Chrome), which enhances usability. For example, auto-suggest when typing in a company name, the same for adding feedback.
I have added feedback to a couple of products I am interested in, namely Songbird, chi.mp, Last.fm and Clearleft’s Silverback. Don’t assume that adding feedback will fall on deaf ears either. The companies registered on Get Satisfaction add employees who monitor the feedback and respond if necessary.